Role: Customer Care Advocate
Assignment: Pharmacy-Inbound call center environment
Location: Cincinnati, OH (Will be hired in Cincinnati and move to Springdale, OH 10/2017)
*Please note that the work location will be moving from Cincinnati, OH to Springdale, OH starting on October 2017.*
Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it’s through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.
Be a part of Service Operations –provide perfect service and guidance to members.
Humana Pharmacy is seeking Customer Care Advocate's for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.
Receive, document and resolve customer inquiries by using established best practices
Build lasting relationships with Humana’s members
Educate members, providers and employers about Humana’s pharmacy products and services over the telephone
Enjoy working within a team in a professional environment and being accountability for your own actions, emotions and relationships
Minimal of High School Diploma or GED is required
Ability to multitask within several computer systems while on the phone
Capacity to maintain confidentiality
Aptitude for quickly learning and navigating new technology systems and applications
Previous inbound call center or related customer service experience
Excellent oral and written communication skills
Must have basic computer skills/typing ability
Must be available to work an 8 hour shift Monday - Friday 8:00 A.M. – 6:30 P.M. including holidays (with the exception of Thanksgiving and Christmas)
Must have availability to work overtime as needed and during peak season, January through March (Can include Saturdays)
Associates or Bachelor’s Degree
Prior experience in the Pharmacy field to include Mail Order Pharmacy
One call resolution call center experience
You will report to a Frontline Leader
REACH (bonus program)
Work at home opportunities
8 hours of paid VTO (Voluntary time off) time to contribute to your favorite volunteer community service event
Extensive Benefit package that starts your 1st day of employment
3 weeks of accrued PTO (Paid time off) in your 1st year of employment
Earn cash/gifts/discounts through Humana Vitality – a wellness and rewards program
Work location will be moving from Cincinnati, OH to Springdale, OH starting on October 2017.
At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Title: Customer Care Advocate
Requisition ID: 178120