Humana Customer Care Specialist - Inbound Call Center - Work at Home Potential in Cincinnati, Ohio

Role: Customer Care Specialist

Assignment: Call Center - Retail Service Operations

Location: Cincinnati, OH/ Springfield, OH/ Work at Home Potential

Healthcare is not just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their career. At Humana, we are seeking innovative people who want to make a positive change in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule

  • **Please note that the training location will be moving from Cincinnati, OH to Springdale, OH. *

    This role has the potential to become work at home once training is complete and metrics are being met.

    Be a part of Service Operations – provide perfect service and guidance to members.

    Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

    • Receive, document and resolve customer inquiries by using established best practices
    • Build lasting relationships with Humana’s customers
    • Educate customers, providers and employers about Humana’s products and services over the telephone

    Role Essentials

    • Minimum of 1 year of customer service experience
    • High School diploma.
    • Ability to work in a fast paced environment and to handle a constant volume of phone inquiries.
    • Strong typing and computer skills and experience using multiple computer applications simultaneously.
    • Must possess effective written and verbal communication skills, listening skills, and attention to detail.
    • Must be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round.
    • Availability to work overtime including weekends as determined by business need.

    Role Desirables

    • Call center experience
    • Medical office or facility experience
    • Background in health insurance
    • Knowledge of Microsoft office software
    • College degree

    Additional Information

    • Associates are required to stay in their role for up to 24 months before they are eligible to post for another Humana role.
    • This role has the potential to become work at home once training is complete and metrics are being met.

    At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too.

Title: Customer Care Specialist - Inbound Call Center - Work at Home Potential

Location: OH-Springdale

Other Locations: US-OH-Cincinnati

Requisition ID: 178157