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The Lead Medical Assistant Bilingual in English and Spanish is a seasoned multiskilled health professional responsible for performing administrative and clinical tasks while delivering outstanding customer service and maintaining positive patient engagement. Trains and/or serves as a mentor to other medical assistants in the center or region. Provides direction to other medical assistants and may function as a formal team leader. Utilizes independent initiative and judgment to assist the Center Administrator with key initiatives, quality control and service standards, budgets, etc.

Is considered a subject matter expert (SME) and activities and problem solving performed are complex in nature, including the handling of escalated patient issues and complaints, as necessary. Working under minimal supervision and limited administrative guidance due to previous experience/breadth and depth of knowledge, regularly exercises discretion and judgment in prioritizing administrative requests and interpreting and adapting procedures, processes, practices, and protocols. Embraces, participates in, and provides recommendations in operational administrative processes, initiatives, and improvement activities. Collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of medical assistants. Has ownership of many center tasks (e.g., medical supply inventory, supply ordering, immunization program information)The Lead Medical Assistant works closely with providers under their direct supervision to: manage the provider's schedule to ensure efficient workflow, perform pre-visit planning based on patient visit type, room patients. Gathers and enters patient information into electronic medical records and identifies and carries our HEDIS and STARS quality measures. Takes vital signs, administers medication, performs diagnostic tests, collects specimens including phlebotomy, and maintains equipment and patient care areas.

Provides direction and guidance to other medical assistants to help drive quality patient care and outcomes and increase positive patient engagement. Working under limited guidance due to previous experience/breadth and depth of knowledge, regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, practices, and protocols. Embraces, participates in, provides recommendations, and leads in operational and clinical process initiatives and improvement activities. Helps facilitate the skills development of lower-level medical assistants and collaborates with center and clinical leadership to provide effective feedback in the overall assessment and performance of medical assistants. Embodies services standards for medical assistants across the region and leads departmental special projects as requested.

Use your skills to make an impact

Additional Information

Required Qualifications

• Medical Assistant diploma or certificate of completion from a Medical Assisting school or program

• CPR certification

• At least 5 years medical assistant direct patient care experience, including experience with Electronic Medical Records (EMR) systems

• Hands-on professional Phlebotomy experience

• Primary managed care experience including knowledge of HEDIS and ICD/CPT coding

• Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) from one of the following organizations: American Allied Health (AAH), American Association of Medical Assistant (AAMA), American Medical Technologist (AMT), American Registry of Medical Assistants (ARMA), Medical Career Assessments (MedCA), National Healthcareer Association (NHA), National Association for Health Professionals (NAHP), National Association of Healthcare Technicians (NAHT), and/or National Center for Competency Testing (NCCT)

• Bilingual in English and Spanish

Preferred Qualifications

• May have additional certifications (Phlebotomy, EMT, Paramedic, etc.)

Lead Medical Assistant Working hours :

Monday to Friday 8AM - 5PM

Scheduled 40 hours per week

Local travel may be required; Mileage will be reimbursed

This role is considered a patient facing role and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

In addition to being a great place to work, CenterWell Senior Primary Care also offers industry leading benefits for all employees, starting your FIRST day of employment. Benefits include:

*Medical Benefits

*Dental Benefits

*Vision Benefits

*Health Savings Accounts

*Flex Spending Accounts

*Life Insurance

*401(k)

*PTO including "8" paid holidays, one personal holiday, one day of volunteer time off, 18 days of annual PTO, parental leave, caregiving leave, and weekly well-being time

Alert

Social Security Request Task Notification: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Interview Format:

To enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire text interview. In this interview, you will read to a set of interview questions and you will provide text responses to each question. You should anticipate this interview to take about 15 minutes. Your text interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Language Proficiency Testing:

Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. ​ Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

#LI-Onsite

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,200 - $55,200 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources