Humana Customer Care Specialist in Louisville, Kentucky

Role: Customer Care Specialist

Assignment: Call Center - Medicare Service Operations

Location: Louisville, KY (Waterside Building)

Healthcare is not just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their career. At Humana, we are seeking innovative people who want to make a positive change in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule

Be a part of Service Operations – provide perfect service and guidance to members.

Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.

  • Receive, document and resolve customer inquiries by using established best practices

  • Build lasting relationships with Humana’s customers

  • Educate customers, providers and employers about Humana’s products and services over the telephone

    Role Essentials

  • Minimum of 1 year of customer service experience or experience in medical office/facility

  • High School diploma or GED

  • Ability to work in a fast paced environment and to handle a constant volume of phone inquiries

  • Strong typing and computer skills and experience using multiple computer applications simultaneously.

  • Must possess effective written and verbal communication skills, listening skills, and attention to detail

  • Be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round

  • Availability to work overtime as determined by business need

    Role Desirables

  • Call center experience

  • Background in health insurance

  • Knowledge of Microsoft office software

  • College degree

    Additional Information

  • Associates are required to stay in their role for up to 24 months before they are eligible to post for another Humana role

  • Associates in this role will have the option to move to full time work-at-home after 6 months of employment as long as all metrics and goals are being met

    About our Work Environment

  • Humana offers an excellent salary and benefits package including immediate eligibility for health/dental coverage and pre-tax health and retirement savings

  • Conveniently located downtown and a Humana badge gets you discounts on TARC bus

  • Onsite fitness center, onsite clinic and outside courtyard for walks or lunch break

  • Onsite cafeteria offers healthy choices for breakfast and lunch every day

    At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too.

Title: Customer Care Specialist

Location: KY-Louisville

Requisition ID: 178172