Role: Customer Care Specialist
Assignment: Call Center - Medicare Service Operations
Location: Louisville, KY (Waterside Building)
Healthcare is not just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their career. At Humana, we are seeking innovative people who want to make a positive change in their lives, the lives of our members, and the healthcare industry as a whole.
Be a part of Service Operations – provide perfect service and guidance to members.
Humana is seeking a Customer Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.
Receive, document and resolve customer inquiries by using established best practices
Build lasting relationships with Humana’s customers
Educate customers, providers and employers about Humana’s products and services over the telephone
Minimum of 1 year of customer service experience or experience in medical office/facility
High School diploma or GED
Ability to work in a fast paced environment and to handle a constant volume of phone inquiries
Strong typing and computer skills and experience using multiple computer applications simultaneously.
Must possess effective written and verbal communication skills, listening skills, and attention to detail
Be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round
Availability to work overtime as determined by business need
Call center experience
Background in health insurance
Knowledge of Microsoft office software
Associates are required to stay in their role for up to 24 months before they are eligible to post for another Humana role
Associates in this role will have the option to move to full time work-at-home after 6 months of employment as long as all metrics and goals are being met
About our Work Environment
Humana offers an excellent salary and benefits package including immediate eligibility for health/dental coverage and pre-tax health and retirement savings
Conveniently located downtown and a Humana badge gets you discounts on TARC bus
Onsite fitness center, onsite clinic and outside courtyard for walks or lunch break
Onsite cafeteria offers healthy choices for breakfast and lunch every day
At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too.
Title: Customer Care Specialist
Requisition ID: 178172