Humana Disenrollment Calls Specialist - Limited Term in Louisville, Kentucky

Role:Disenrollment Calls Limited Term Specialist

Assignment:Retail Service Operations

Location:Louisville, KY Downtown – Waterside Building

Humana was founded on the Golden Rule, and this value is reflected in our expectations for providing perfect service to all of our partners and customers. At Humana, Perfect Experience means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being.

Assignment Capsule

As a Retail Service Operations associate you will review and process members’ applications, respond to inquiries, and resolve membership discrepancies. You will utilize research, problem solving, and analytical skills to ensure the accuracy of Humana membership. * Resolve issues, inquiries, and concerns from members while treating them with empathy * Understand the importance of each customer interaction * Take inbound calls in a call center setting * Make outbound calls to members to complete the application process * Make outbound calls to providers for patient acceptance validation * Use attention to detail to ensure accuracy * Reconcile membership files

Role Requirements * High School Diploma * Attention to detail * Proficiency in Microsoft Word and Excel, and experience using multiple computer applications simultaneously * Ability to adapt to change quickly * Strong written and verbal communication * Ability to show empathy * Demonstrated ability to work in a team environment

Role Desirables * Associate’s or Bachelor’s Degree * Previous Customer service experience

Additional Information * This position may require you to work in our call center, as needed. This includes shifts that run Tuesday through Saturday and Sunday through Thursday with hours work hours falling in eight hour shifts between 8 am and 11 pm. * Limited Term Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days) * Department has a seven day a week work schedule all candidates must be flexible in their availability to work as needed

Title: Disenrollment Calls Specialist - Limited Term

Location: KY-Louisville

Requisition ID: 178617