Humana Executive Technical Support Concierge in Louisville, Kentucky

Role: Technology Consultant – End User Experience Assignment: Technology Location: Louisville, KY

In the fast-paced, ever-growing world of Healthcare, Humana relies on the latest technology and trends for sharing and storing information, communication and security. We need experts in technology to help us develop and maintain our networks, hardware, and software—to ensure our systems run smoothly and efficiently, keep us on the forefront of innovation in healthcare, and retain our competitive edge. At Humana, we want to help people everywhere, including our associates lead their best lives and achieve lifelong well-being. We look for talented individuals who share this passion for helping others, who have naturally curious and innovative minds, and who want a career where they can use their technical skills to make a positive impact on the lives of our members.

Assignment Capsule Be a strategic leader in cutting edge Healthcare technology!

This role will require a highly articulate individual who is at ease in providing technical support to Senior Executives and Assistants. It will require mature knowledge and skills in the areas of networking and client/server technologies. This includes advanced experience is in support of PCs, Apple products, mobility, collaboration, print and more advanced fringe technologies. The chosen candidate will provide 24x7 “white glove” desk-side, phone, and email troubleshooting for AV and IT related issues.

Key Competencies * Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.

  • Builds Trust : Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.

  • Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others. Interpersonal Effectiveness : Understands oneself, effectively manages emotions, and displays awareness of how one's actions affect others. Listens and communicates with respect and empathy toward others. Builds trusting relationships through accountability and integrity in actions

    Role Essentials:

  • Strong Communication and Leadership skills

  • Ability to work well under pressure in a highly visibility atmosphere

  • Advanced knowledge of end user, cloud and client/server technologies

  • Ability to work in a fast paced, dynamic and changing environment while managing multiple projects simultaneously

  • Strong attention to detail

  • Proficiency in effective written and verbal communications

  • Strong analytical and problem solving skills

  • Experience supporting senior executives Role Desirables:

  • Bachelor degree in Information Systems or Computer Science strongly preferred

  • Microsoft certification (e.g. Microsoft Certified IT Professional (MCITP), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Master (MCA), Microsoft Certified Architect (MCA), Microsoft Professional Developer (MCPD), Microsoft Certified Systems Engineer (MCSE), Microsoft Database Administrator (MCDBA, CNA, MCSE

  • PMP

  • Six Sigma Certification

Title: Executive Technical Support Concierge

Location: KY-Louisville

Requisition ID: 177845