Humana IT Monitoring Consultant in Louisville, Kentucky

Role:IT Enterprise Monitoring Consultant

Assignment:IT Service Assurance (Event Management)

Location:Louisville, KY

Assignment Capsule

Humana is seeking an Event Management Consultant who will act as a Knowledge Manager and specialist within ITSA Event Management. In this assignment you will:

· Be a thought leader for monitoring solution initiatives and integrations for ITSA Event Management

· Provide consultation to stakeholders and partners on data integration using relevant mechanisms and methodologies for value driven data ingestion.

· Play key role in planning and coordinating the validation and rationalization of data as we build out Enterprise Monitoring & Alerting solutions, and Data Analytic solutions.

· Provide consultation on building out data visualizations with standard and ad hoc reporting as well as through relevant dashboards.

· Manage IT Controls and defined metrics and thresholds for different layers of technology

· Proactively analyze, identify, quantify, and communicate top opportunities for improvement in key metrics

· Communicate with both technical and non-technical users to determine individual requirements

· Drive adoption of capabilities and help consumers derive value with solutions

· Establish key business operations relationships that would provide an avenue to assess and recommend operational changes and enhancements

· Research new technology and solutions to streamline operations

· Document processes and procedures using Microsoft Office applications including Word, Excel, PowerPoint, Visio, and Access

· Analyze work output through the lens of the user community to strive for excellent customer experiences

Role Essentials

· Bachelor’s Degree in Computer Science or Information Technology

· Experience with implementing/managing a variety of IT monitoring solutions

· Broad IT experience, preferably in a large corporate environment

· Manage end to end client relationships from needs analysis to solution delivery

· Microsoft Office tools experience

· Exceptional communication skills – both written and verbal

Role Desirables

· Experience with monitoring and alerting of IT Events across enterprise systems with vendor solutions such as Splunk and IT Service Intelligence (ITSI)

· Understanding of performance, availability, and volume metrics as related to infrastructure and applications

· Understanding of baselines, service level metrics and thresholds

· Experience and knowledge of event management principles, methodologies and tools

· Experience with integrating feeds from several monitoring sources into one

· ITIL v3 Framework and ITSM Process knowledge (can work towards certification)

· Ability to clearly articulate messages to a variety of audiences

· Ability to establish and maintain strong relationships

· Ability to influence others and move toward a common vision or goal

· Flexible and adaptable; able to work in ambiguous situations

· Organized with a natural inclination for planning strategy and tactics

· Problem solving and root cause identification skills

· Able to work effectively at all levels in an organization

· Must be a team player and able to work collaboratively with and through others

· Acute business acumen and understanding of organizational issues and challenges

· Familiarity with project management approaches, tools and phases of the project lifecycle

Reporting Relationships

· You will report to an ITSA Event Management Process Manager.

Title: IT Monitoring Consultant

Location: KY-Louisville

Requisition ID: 178428