Humana Process Consultant - Process Transformation Office in Louisville, Kentucky

Role: Process Consultant Assignment: Process Transformation Office Location: Louisville, KY

Assignment Capsule Humana’s Process Transformation Office partners with business sponsors to lead cross-functional initiatives to improve end-to-end processes, build organizational capabilities, and accelerate impact across the enterprise. Working to develop and maintain end-to-end process views for key cross functional/organizational processes as well as track and monitor the status of key processes, this team delivers best practice frameworks and tools to solve the company’s most pressing issues and challenges. These can include key focus areas of member/provider experience, productivity/growth, associate capabilities, and operating risk. The team reports directly to the Enterprise Vice President, Process Transformation Office. As a Process Consultant, you will work on process improvement initiatives. In addition, you will work with cross-functional teams to further the development of company-wide processes.

Key responsibilities include :

  • Work as part of a project team to deliver results within a set timetable; may lead a component of a work-stream from concept to implementation

  • Build repeatable, scalable solutions

  • Apply the PTO methodology and can coach others at Humana

  • Capture process metrics and perform root cause analysis using quality process improvement tools and statistical analysis

  • Identify gaps and develop improvements

  • Summarize and present insights to stakeholders and operational leaders

  • Identify short & long term impacts both qualitatively and quantitatively

    The successful candidate will be a dynamic consultant who has worked on process improvement teams. He/she will have the ability to influence peers and business leaders. This person must be comfortable with ambiguity, and able to work collaboratively with key leaders to shape the priorities and manage initiatives to completion.

    He/she also will be effective at working on multiple deliverables simultaneously and possess keen change management skills. Additional skills and competencies include:

  • Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

  • Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

  • Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first.

  • Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change, and constructively removes barriers and manages constraints

    Role Essentials

  • Bachelor's Degree

  • Proficiency with Microsoft Office Suite, Visio (or similar process mapping tool), and statistical software packages

  • Strong interpersonal, written and oral communication and presentation skills; demonstrated ability to interact with leaders and stakeholders

  • Six Sigma / Lean or similar process improvement experience with experience in applying a variety of process improvement tools;/Six Sigma Green Belt achieved within 1 year in role on PTO team/

  • Ability to perform qualitative and quantitative statistical analysis

  • At least five years of work experience, 2 years process related; has supported operational leaders in scoping, planning and implementing mid-size process initiatives (> $100 K in impact)

    Role Desirables

  • Master’s Degree

  • Six Sigma/Lean or similar process improvement certification

  • Strong business acumen

  • Problem Solver

  • Thorough knowledge of consulting frameworks Reporting Relationships

  • You will report to a Director Additional Information At Humana, we’re also committed to making the resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. We know your well-being is important to you, and it’s important to us too. If you share our passion for helping people, we likely have the right place for you at Humana.

    After applying, we encourage you to join our Talent Network as well, so you can stay informed and up to date on what’s happening around our organization in the changing world of healthcare.

Title: Process Consultant - Process Transformation Office

Location: KY-Louisville

Requisition ID: 178623