Humana Salesforce Application Architect (Virtual) in Louisville, Kentucky

Role: Salesforce Application Architect Assignment: IT Location: Louisville, KY or Virtual/WAH for qualified applicants

In the fast-paced, ever-growing world of Healthcare, Humana relies on the latest technology and trends for sharing and storing information, communication and security. We need experts in technology to help us develop and maintain our networks, hardware, and software—to ensure our systems run smoothly and efficiently, keep us on the forefront of innovation in healthcare, and retain our competitive edge. At Humana, we want to help people everywhere, including our associates lead their best lives and achieve lifelong well-being. We look for talented individuals who share this passion for helping others, who have naturally curious and innovative minds, and who want a career where they can use their technical skills to make a positive impact on the lives of our members. The Humana Salesforce Center (HSC) was established to ensure consistency in the Salesforce framework as Humana adopts new functionality to support existing and new users. This group’s primary objective is business enablement while adhering to Humana security and architectural standards.

Assignment Capsule The primary goal of this role is to ensure the customer's vision for deployment is successfully transitioned into the most appropriate solution design that maintains architectural integrity of existing applications and integrations. The ideal candidate will have a strong understanding of Salesforce design principles in a shared environment. This person will work in close collaboration with a variety of potential and existing Salesforce users to articulate the value proposition of our consulting and training services, understand business needs and create solutions or suggestions. The candidate must ensure all available architectural options are considered prior to any recommendations. An excellent visionary, the candidate must have a good command of the most recent designs in production as well as the roadmap. This individual will map to a portfolio of initiatives and act as a subject matter expert to assist with the successful delivery of multiple customer engagements in parallel, with a high level of customer satisfaction.

This is an opportunity where he/she will establish themselves as a trusted advisor to our prospective customers, be an integral part of the reference generation process and have a direct impact on Humana Salesforce Center’s customer success. * Collaborate with Enterprise Architects

  • Maintain Salesforce MDM and latest integration and design artifacts for implementation teams to reference

  • Initiate technical reviews of Salesforce quarterly releases, educate appropriate teams of impacts and testing strategies

  • Translate business objectives into execution strategy (tactical and strategic), lead and successfully communicate the strategy through strong collaboration and agile leadership

  • Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives. Drive for clarity to keep the team moving forward.

  • Develop strong partnerships with technology and functional leaders to drive focus on the strategic program objectives and optimize program delivery.

  • Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers. Build plans and mitigations to address pain points to ensure the success of the cloud and/or program.

  • Innovate and contribute to the evolution of our Humana Salesforce Center methodology

  • Assist with initial review of Vision and Scope for feasibility & considerations

  • Understands the Business Backlog

  • Reviews requirements and advises Project and Program Managers on potential impacts and system considerations.

  • Adhere to Humana methodology and possesses the ability to assess risks in process, people, or technology and adjusts project plans to address accordingly.

  • Assists consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions. Reviews deliverables prepared by the team before sharing with the client.

  • Provides mentoring, guidance and support to project team members. Key Competencies

  • Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.

  • Builds Trust : Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.

  • Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others.

  • Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

    Role Essentials

  • Bachelor’s Degree in Computer Science, Information Systems or equivalent experience

  • Experience in the areas of software development and support as well as system integrations

  • Comprehensive understanding of enterprise infrastructure and SDLC, OO principles and design patterns; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment

  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation

  • Ability to establish credibility and rapport with technical and non-technical team members alike

  • Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.

  • Development experience using Eclipse, Apex, VisualForce, XML, HTML, SOQL, and SQL

  • Experience in highly regulated large enterprise Cloud CRM development. Role Desirables

  • 5 years of strong technical Salesforce experience

  • Understanding of system integration testing, load testing, user acceptance, test class coverage, testing, integrations and the API

  • Database experience with Oracle, MS SQL Server, or DB2

  • Development experience using CSS and XSLT

  • Experience with SOAP/WSDL and REST APIs

  • Experience using Eclipse/ANT, TFS, Jenkins and iServer

  • Understanding of code scanning tools such as Checkmarx

  • Experience with RWD frameworks (ie; HTML5, Bootstrap, Foundation)

  • Strong understanding of Heroku

  • Experience with Lightning Experience and/or Lightning Components

  • Certifications o Certified Developer

    o Certified Administrator

    o Certified Advanced Administrator

    o Certified Service Cloud Consultant

  • Working knowledge of Humana’s implementation of CRM Service

  • Experience as a Product Manager and/or Product management a plus.

  • Experience as a Scrum Master (or equivalent experience with other agile methodologies) a plus.

  • A service oriented minded person who “Thinks Customer”. Reporting Relationships

  • You will report to a Strategic Consultant. This area is under the leadership of the SVP & Chief Operating Officer.

Title: Salesforce Application Architect (Virtual)

Location: KY-Louisville

Requisition ID: 177738