Humana Bilingual Greeter in Miami, Florida

Role: Bilingual Greeter

Assignment: Continucare Flagler/ Adults

Location: Miami, FL

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule

Be a part of the Business and Clinical Service World – Delivering quality, value and personalized service!

Summary:

To ensure that patients and other visitors have a pleasant, satisfying and courteous experience with the center. Role activities include the following but are not limited to:

  • Greets patients upon arrival to the Center.

  • Ensures that our patients reach their destination.

  • Guides patients throughout the Medical Center.

  • Orients patients according to their needs or channels them to the most appropriate individuals.

  • Serves as a resource to the public by answering routine questions.

  • Maintains professional conduct and appearance, and ensures that waiting area (s) are clean and tidy at all times.

  • Resolves simple patient issues.

  • Ensures our patients are satisfied when visiting our facility.

  • Provides excellent customer service for our patients

  • Extends a prompt, polite and professional greeting to all patients and visitors.

  • Assumes the additional duties of others in his or her absence.

  • Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner.

  • Performs others duties as assigned.

  • Must be cross trained in other center job functions as requested by Center Administrator.

  • Supports company philosophies, objectives, decisions and policies.

    Role Essentials

  • High School Diploma or equivalent GED

  • Minimum one year in a customer or patient facing role

  • Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance

  • Excellent interpersonal, communication, and organizational skills

  • Ability to work in fast paced and at times stressful environment while always displaying excellent customer service skills

  • General computer skills and proficiency

  • This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

  • If selected for this role, you will be required to complete and pass background check/investigation for AHCA compliance

    Role Desirables

  • Medical or Healthcare environment experience

    Additional Information

    As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

    If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Title: Bilingual Greeter

Location: FL-Miami

Requisition ID: 176675