Role: Managed Care Support Liaison
Assignment: Humana Government Business
Location: Patrick AFB, FL
Humana is looking for associates dedicated to service, and who believe in following the golden rule: treat others the way you want to be treated. Humana was founded on this basic premise of how people should be treated, and this value is very much alive in our expectations for providing our customers with perfect service today. At Humana, Perfect Service means getting the basics done right, delivering value and quality, providing guidance on their needs, and actively engaging with our members. Our associates engage with members through every step of their road to wellness; whether it’s through direct interaction or their efforts behind the scenes. Humana associates provide Perfect Service every day to our members, employers, providers and colleagues. As a member of our service organization you will respond directly to questions and provide guidance on transactions, inquires, or complaints from consumers. Humana is looking for people who improve their own well-being by taking care of others.
Provides customer service support for Military Treatment Facilities (MTFs) and TRICARE beneficiaries in specified geographical areas. Travels to various locations to present individual and group TRICARE information and briefings to diverse audiences that range from military General Officers to active duty members and their families to military retiree organizations. Augments the HSM/HSS in accomplishing their scope of work. Must possess a strong knowledge and understanding of the TRICARE program as well as general business operations to ensure contract performance is consistently within expected performance standards. Demonstrates professionalism and is able to work independently with minimal supervision. Exercises discretion, independent judgment and critical thinking skills when prioritizing issues, addressing concerns, making decisions and seeking resolutions for both internal and external customers. Identifies and accesses resources as appropriate to achieve issue resolution. Liaisons with other departments as needed to resolve issues and to promote education and understanding of business requirements and resource management practices. Professional and articulate, comfortably presents TRICARE program information to any audience.
Role Essentials * Our Department of Defense contract requires U.S. citizenship
Successfully receive interim approval for government security clearance (e-QIP - Electronic Questionnaire for Investigation Processing)
H.S. Diploma or GED
4 years’ experience in customer relations, public contact position, and/or TRICARE experience, including making presentations to groups
Demonstrated ability to analyze information, research problems, and determine and implement solutions
Ability to handle high volume customer contact in a courteous and professional manner
Willingness to travel and work uncommon hours
Excellent oral and written communication skills
Strong computer skills, including use of business software
Demonstrates initiative and attention to detail
Displays keen public-speaking ability Role Desirables
Knowledge of the TRICARE program
Organizational skills necessary to effectively manage multiple activities
Title: Managed Care Support Liaison - Patrick AFB, FL
Location: FL-Patrick AFB
Requisition ID: 181556
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.