Role: Dispensing/Shipping Operations Frontline Leader
Assignment: Humana Pharmacy Location: Phoenix, AZ (Buckeye Rd)
Assignment Capsule Humana Pharmacy is seeking a Frontline Leader for our Dispensing/Shipping operations team. Your ability to lead, inspire and engage associates is critical to exceed consumer expectations and deliver on Humana's brand promise. The Frontline Leader is the first level of support and inspiration for associates. The Frontline Leader maintains high standards for quality and an exceptional consumer experience, actively coaching the team on bringing quick resolution to a variety of consumer needs, while creating a positive work environment. In this role you will: * Ensure appropriate staffing levels are achieved to ensure resources are managed effectively.
Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities.
Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance.
Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success.
Ability to multi-task in several environments if needed.(Dispensing, OTC, Shipping/Packout, Inventory)
Maintain proactive communication with other departments to ensure efficient, accurate and timely responses to internal/external customer needs.
Monitors quality and production and holds associates accountable for meeting and exceeding expectations.
Drive engagement and associate development.
High School Diploma or Equivalent
2 or more years of experience in a supervisory/managerial position
Ability to lift a minimum of 25 lbs. and spend most of your shift on your feet
Excellent time management skills
Excellent communication skills both written and verbal.
Demonstrated proficiency in Microsoft Office Excel
Able to give direction and make sound business decisions
Must have an active Pharmacy Technician license in AZ Role Desirables
Associates or Bachelor’s Degree
Previous supervisory experience in a mail order setting.
Reporting Relationships You will have a team of 20-25 direct reports and you will report to a department manager.
Additional Information Schedule:6 :30am-5:00pm Wednesday - Friday and 5:30am-4:00pm on Sautrdays (4 x 10 hour days). In early 2018, Saturday shifts will likely end and you will only work week days. Holidays as needed. Schedule subject to changed based on business needs.
The following policy applies ONLY to associates working in the state of Arizona: Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
Title: Frontline Leader - Dispensing and Shipping Ops
Requisition ID: 178929