Humana HRA Frontline Leader (FULLY Bilingual & Supervisory exp.) - San Juan in San Juan, Puerto Rico

Role : Frontline Leader – Health Risk Assessment Dept Location : San Juan, Puerto Rico

Assignment Capsule As a Frontline Leader you will supervise 15-20 associates responsible for conducting health assessments with Medicare Members. Responsibilities include:

  • Supervise the department’s day-to-day operations.

  • Hire, train, and evaluates the performance of associates.

  • Ensure performance and compliance in a timely manner.

  • Maintain employee records and work schedules while ensuring adequate coverage at all times.

  • Manage daily workflow while ensuring quality, accuracy, and customer service.

  • Recommend procedural and system changes to improve operational quality and efficiency.

  • Actively participates in process improvement projects.

Role Essentials * Associate’s degree, 2 years of college or equivalent experience

  • Informal Leadership experience

  • This position is full-time (40 hours/week) Monday – Friday from 8am-6pm. It may be necessary, given the business need to work additional hours

  • Working knowledge of Word and Excel, able to do basic formulas and create spreadsheets

  • Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance

  • This role will conform to US holidays as opposed to Puerto Rico holidays Role Desirables

  • Health Plan experience

  • Working knowledge of Medicare

    Reporting Relationships: You will report to the Regional Manager and have 10 – 15 direct reports This area is under the leadership of the Executive Director.

    Additional Information

    At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

/ Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. / / / Resume and application need to be completed in English.

Interview Format As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Title: HRA Frontline Leader (FULLY Bilingual & Supervisory exp.) - San Juan

Location: Puerto Rico-San Juan

Requisition ID: 178392