Humana Regional Chief of Staff (Strategic Consultant) in Baton Rouge, Louisiana

Role: RegionalChief of Staff (Strategic Consultant)

Assignment: Gulf States Region

Location: New Orleans or Baton Rouge LA

Assignment Capsule

Humana is seeking a Chief of Staff who will work side by side with our Gulf States Regional President to implement and track numerous initiatives across multiple functional areas. Responsibilities would include project management, driving bid strategy, production of market review presentations, organizing and setting cadence for meetings and operational strategy reviews.

  • Serve as a strategic consultant to internal clients by analyzing each situation; recognizing and identifying opportunities for the marketing and operations teams to contribute to the development of corporate and market programs.

  • At the direction of market leadership, develop comprehensive project plans, presentations and tactical approaches to accomplishing assigned market objectives.

  • Understand and help to analyze market financial and membership performance, contributing ideas and approaches to improving performance.

  • Developing and executing comprehensive retention and loyalty programs by analyzing the competitive arena and formulating programs that exploit competitor weaknesses.

  • Developing market capabilities for sustained, integrated consumer interaction programs and building consumer and customer advocacy and loyalty.

  • Creating partnerships and alliances with compatible companies to build and strengthen brand equity and promote company growth.

  • Possess a deep understanding of segmentation and/or market segment opportunities, product development and product positioning; able to direct the implementation activities for a matrix team while constructively and positively managing relationships and achieving assigned goals and milestones performance through periods of transformation, ambiguity, and complexity.

    Role Essentials

  • Deep understanding of strategic planning, direct response marketing, customer loyalty and retention programs, and primary and secondary research processes

  • Strategic thinking and planning capabilities; organized and detail-oriented

  • Successful project management experience in healthcare or a similar service environment

  • Strong database, spreadsheet, word processing and presentation software proficiency

  • Excellent written and verbal communication skills

  • Enthusiasm and motivation essential; a confident change-agent; strong selling and presentation skills (oral and written)

  • Ability to mentor and manage associates in customer loyalty and service-oriented behaviors

  • Willingness to manage and prioritize diverse projects

  • Ability to travel occasionally (25%) for meetings and to present information as required

    Role Desirables

  • Graduate degree preferred

  • Project management certification and/or training

    Reporting Relationships

  • You will report to a Regional President.

Title: Regional Chief of Staff (Strategic Consultant)

Location: Louisiana-Metairie

Other Locations: US-Louisiana-Baton Rouge

Requisition ID: 191719

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.