Humana Full-time Guidance Center Coordinator - Chicago ( Evergreen Park) in Chicago, Illinois

Role: Guidance Center Coordinator Assignment: Humana Guidance Centers Location: Chicago, Ill

Humana Guidance Centers are the physical manifestation of Humana’s brand promise of “Health Partner for Life” offering a place for people to learn about their health plan, get answers, connect with others, complete screenings and take part in a variety of health and well-being activities. Humana is seeking a Coordinator who will provide a wide variety of administrative and support services by administering programs, projects, and/or processes specific to the Guidance Center.

Assignment Capsule : Be a part of our Knoxville Guidance Center team where we deliver value and quality in support of our senior community in a fast paced, retail facing environment. * Develop and create monthly programming with attention to detail

  • Plan, coordinate and execute events

  • Engage with and assist members/visitors to the guidance center

  • Track expenses and roll-up expenditures on budget monthly

  • Facilitate interactive workshops

  • Purchase supplies (food, office, miscellaneous) needed to keep center operating

  • Maintain GCM database accurately

  • Handle facilities issues including equipment maintenance

  • Update documents on SharePoint site

  • Communicate via telephone, email and instant messenger to internal and external customers

  • Develop solid relationships with MarketPoint partners, vendors, community partnerships, etc.

  • Maintain office files and other records

  • Compose letters, memos and additional correspondence

  • Ensure adherence to corporate policies and guidelines as well as CMS guidelines and external partners’ guidelines. Key Competencies

  • Member Focus:Connects meaningfully with members/potential members/non-members to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to expectations/commitments/deadlines, and takes responsibility for the impact of one's actions.

  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens, communicates with respect, and builds trusting, collaborative relationships.

  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

    Role Essentials

  • High energy with an on-stage personality that is warm and welcoming

  • Ability to work closely with the senior population

  • Able to work independently

  • Strong organizational skills

  • Attention to detail

  • Ability to anticipate needs/be proactive

  • Ability to deal with ambiguity and be flexible in a changing environment

  • Must have excellent interpersonal skills and be comfortable presenting information to a group of people

  • 5 years of prior administrative assistance or coordinator experience, or 3 years of admin experience if candidate has a health and wellness background

  • High School Diploma

  • Proficiency in Microsoft Office Word, Outlook and Excel

  • Good typing skills

  • Capacity to maintain confidentiality and work independently in support of the department Role Desirables

  • Associate’s or Bachelor’s Degree

  • Health and Wellness background is preferred Reporting Relationships

  • You will report to the guidance center local manager. This area is under the leadership of Consumer Engagement.

Title: Full-time Guidance Center Coordinator - Chicago ( Evergreen Park)

Location: Illinois-Chicago

Requisition ID: 191599

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.