Role: Guidance Center Coordinator Assignment: Humana Guidance Centers Location: Chicago, Ill
Humana Guidance Centers are the physical manifestation of Humana’s brand promise of “Health Partner for Life” offering a place for people to learn about their health plan, get answers, connect with others, complete screenings and take part in a variety of health and well-being activities. Humana is seeking a Coordinator who will provide a wide variety of administrative and support services by administering programs, projects, and/or processes specific to the Guidance Center.
Assignment Capsule : Be a part of our Knoxville Guidance Center team where we deliver value and quality in support of our senior community in a fast paced, retail facing environment. * Develop and create monthly programming with attention to detail
Plan, coordinate and execute events
Engage with and assist members/visitors to the guidance center
Track expenses and roll-up expenditures on budget monthly
Facilitate interactive workshops
Purchase supplies (food, office, miscellaneous) needed to keep center operating
Maintain GCM database accurately
Handle facilities issues including equipment maintenance
Update documents on SharePoint site
Communicate via telephone, email and instant messenger to internal and external customers
Develop solid relationships with MarketPoint partners, vendors, community partnerships, etc.
Maintain office files and other records
Compose letters, memos and additional correspondence
Ensure adherence to corporate policies and guidelines as well as CMS guidelines and external partners’ guidelines. Key Competencies
Member Focus:Connects meaningfully with members/potential members/non-members to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Builds Trust: Consistently models and inspires high levels of integrity, lives up to expectations/commitments/deadlines, and takes responsibility for the impact of one's actions.
Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens, communicates with respect, and builds trusting, collaborative relationships.
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
High energy with an on-stage personality that is warm and welcoming
Ability to work closely with the senior population
Able to work independently
Strong organizational skills
Attention to detail
Ability to anticipate needs/be proactive
Ability to deal with ambiguity and be flexible in a changing environment
Must have excellent interpersonal skills and be comfortable presenting information to a group of people
5 years of prior administrative assistance or coordinator experience, or 3 years of admin experience if candidate has a health and wellness background
High School Diploma
Proficiency in Microsoft Office Word, Outlook and Excel
Good typing skills
Capacity to maintain confidentiality and work independently in support of the department Role Desirables
Associate’s or Bachelor’s Degree
Health and Wellness background is preferred Reporting Relationships
Title: Full-time Guidance Center Coordinator - Chicago ( Evergreen Park)
Requisition ID: 191599
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.