Humana Regional eBusiness Consultant in Flagstaff, Arizona

Role:Regional eBusiness Consultant Assignment:PPS Location:Work at Home

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule Be a part of the eBusiness team, drivers of provider self-service adoption through education and promotion of electronic transactions on Humana.com and Availity.com secure provider portals, IVR, EDI, etc. Your focus will be on using data and analytics to drive provider self-service and reduce administrative cost within your assigned territory. You will provide subject matter expertise on provider office workflows, barriers to self-service adoption and requirements to self-service projects.

Key assignment responsibilities include:

  • Develop strategy for driving provider self-service within assigned territory

  • Execute strategy and hold team accountable for meeting metrics

  • Educate the markets and other business partners on provider self-service tools

  • Partner with markets and business partners on key providers to enhance provider self-service

  • Identify gaps in existing Humana processes and tools that impact provider self-service

  • Drive adoption of provider electronic payments; ERA/EFT

  • Manage escalated provider self-service issues

    Role Essentials

  • Bachelor’s Degree in Business or equivalent experience

  • Understanding of provider office/hospital systems workflows

  • Aptitude for learning new tools, techniques, concepts, and technologies

  • Excellent facilitation, consulting and delivery of complex content

  • Excellent planning and organizational skills

  • Comprehensive knowledge of Microsoft Word, Excel, PowerPoint

  • Effective written and verbal communication skills

  • Ability to leverage critical thinking skills/sound decision making ability

  • Adaptable to evolving business and program needs

  • Proven track record for being highly organized and able to manage multiple priorities

  • Some knowledge/experience in Process Improvement or Project Management

  • Identify high volume and high value provider targets within a defined territory and move them along the self-service spectrum. Role Desirables

  • Versed in HIPAA X12 transactions

  • Demonstrates prior experience with multiple self and assisted service technologies – Web, Integrated Voice Response, digital technologies, etc.

  • Understanding of the process for standing up large scale projects at Humana and the ability to report out/educate larger groups.

  • Prior management or leadership experience

Title: Regional eBusiness Consultant

Location: KY-Louisville

Other Locations: US-AZ-Flagstaff, US-CA-Los Angeles, US-DC-Washington, US-New York-New York, US-GA-Atlanta

Requisition ID: 191399

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.