Role: Clinical Advisor - EAP (Limited Term) Assignment: Humana EAP & Work-Life Services Location: Irving, TX; New York, NY; or Work at Home
Humana’s dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana’s Perfect Service means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.
Assignment Capsule Be a part of our Clinical Space- Provide guidance to our member population to help them achieve lifelong well-being.
Humana is seeking a Clinical Advisor EAP provide assistance to employers concerned about the needs of specific employees as well as other organizational matters. You will be responding to callers regarding their needs in a call center environment. Primary responsibilities to include but not limited to the following. * Provide referrals
Provide follow up for EAP clinical cases
Make referrals to member for in-person, telephonic and/or video-based clinical assessment, counseling and referral services to corporate employees and their household members
Electronic documentation of all case activity
Provision of electronic resources via email where appropriate and live chat
The number of hours worked each week in this role will be variable, , depending on business need
Participation in special projects as needed
Role Essentials o Master’s Degree in clinically related field and a license for independent clinical practice required
o Two years of clinical experience
o Ability to demonstrate sound clinical judgment, sometimes under emergent conditions
o Ability to communicate effectively verbally and in writing
o Ability to organize and prioritize multi-task workload
o Computer and keyboard skills sufficient for live entry while conducting telephonic assessments and gathering of information
Title: Clinical Advisor - EAP (Limited Term)
Location: New York-New York
Other Locations: US-Texas-Dallas, US-Texas-Irving, US-FL-Boca Raton, US-DC-Washington, US-New York-New York, US-GA-Atlanta
Requisition ID: 190661
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.