Humana Customer Service Representative in Louisville, Kentucky

Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Additional Job Description

Required Qualifications

  • Minimum of 1 year of customer service experience or experience in medical office/facility.

  • High School diploma or GED

  • Ability to work in a fast paced environment and to handle a constant volume of phone inquiries.

  • Strong typing and computer skills and experience using multiple computer applications simultaneously.

  • Must possess effective written and verbal communication skills, listening skills, and attention to detail.

  • Be available to work during the hours of 7:45am - 11:00pm, Monday – Sunday for approximately 5-6 months.

  • Availability to work overtime as determined by business need.

Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Previous inbound call center or related customer service experience

  • Healthcare experience

  • Knowledge of Microsoft Office

Scheduled Weekly Hours

40

About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.