The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Additional Job Description
Minimum of 1 year of customer service experience or experience in medical office/facility.
High School diploma or GED
Ability to work in a fast paced environment and to handle a constant volume of phone inquiries.
Strong typing and computer skills and experience using multiple computer applications simultaneously.
Must possess effective written and verbal communication skills, listening skills, and attention to detail.
Be available to work during the hours of 7:45am - 11:00pm, Monday – Sunday for approximately 5-6 months.
Availability to work overtime as determined by business need.
Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Knowledge of Microsoft Office
Scheduled Weekly Hours
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
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