*Role: *HR Call Center Specialist
*Assignment: *Human Resources
Location: Louisville, KY
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
Be a part of the Human Resources world – Guiding alignment of Human Capital strategies.
Humana is seeking a Bilingual HR Call Center Specialist to provide direct and effective service to associates during inbound calls, supporting HR operations by handling a wide variety of customer concerns and fulfilling customer needs. * Provide guidance to Humana associates requesting information about and assistance with: HR policies and procedures; medical, dental and disability benefits; 401k planning; payroll; online employee data maintenance; and online travel, expense and purchasing systems * Assist callers from external organizations requesting verification of employment data * Navigate through multiple complex computer systems to quickly identify and communicate information to customers * Perform detailed and extensive research and analysis of customer information * Process limited HR transactions including payroll, taxes and benefits
Key Competencies * _Interpersonal Effectiveness_: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. * _Builds Trust:_ Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. * _Accountability_: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. * _Customer Focus:_ Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Role Essentials * High School Diploma * Must have inbound call center experience * Have the ability to provide excellent customer service while multitasking * Working knowledge of all Microsoft Office applications, including Word and Excel
Role Desirables * Associate’s or Bachelor’s Degree in Human Resources, Business or a related field * Experience with web-based Human Resource Management Systems, including Workday, Oracle and Peoplesoft * Bilingual in Spanish highly desired
Reporting Relationships * You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Human Resources Officer.
At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Title: HR Call Center Specialist - Louisville applicants only
Requisition ID: 191827
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.