Humana Inside Sales Executive - Limited Term in Louisville, Kentucky

Description

The Inside Sales Executive responds to inbound calls inquiring about commercial health plans, places outbound calls based on leads, and completes the sales of products and/or services. The Inside Sales Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

This is a temporary role that we expect to last approximately 6 months with the possibility to convert to full-time.

Be a part of a high performing sales organization – educate consumers, sell products, and build relationships. The Inside Sales Executive represents all Humana B2B products and is focused on selling those products to small business employers (fewer than 50 eligible employees). The Inside Sales Executive tells the Humana story around health and well-being for small businesses, drives Humana's marketplace success by meeting or exceeding sales goals, identifies and resolves potential barriers to sale, works with internal support teams to ensure new accounts are set up and installed properly, and maintains employer relationships to ensure renewal. Coordinate, direct and supervise the activities of sales leaders and sales associates in the local unit, including lead distribution, production reports and analyses of incentive payments

  • Responsible for identifying and executing various opportunities to prospect, acquire, and sell new business.

  • Answer inbound calls from small business owners to assess their benefit needs and then use sales techniques and relationship building skills, as well as product and process expertise, to guide the consumer in making an informed decision.

  • Partner with marketing and digital teams to qualify inbound leads and provide feedback on what channels are generating business results.

  • Reviews and delivers quotes to requestors, and after sale, assures completion of installation.

  • Use analytics and customer relationship management systems to prioritize quote and sales activity and managing opportunity probability. Ensure accounts and employer data are regularly updated to drive accurate funnel forecasting.

  • Accountable for meeting and exceeding sales results for all product lines.

  • Work with the employer and Humana enrollment teams to define enrollment expectations and guide installation process as appropriate.

Role Essentials

  • High School Diploma

  • Health and Life license or in process of pursuing (completion within 60 days of hire)

  • Demonstrated success in a sales environment and ability to influence and close a deal.

  • Self-starter, who also knows how to work well with a team to achieve ambitious goals.

  • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.

  • Consistently model and inspire high levels of integrity, live up to commitments, and take responsibility for achieving results; encourages others to do the same.

  • Effectively leverage resources to create exceptional outcomes, embrace change, and constructively resolve barriers and constraints.

  • Familiarity with computer and Windows PC applications, including the ability to learn new computer systems.

Role Desirables

  • Associate’s or Bachelor’s Degree

  • Previous experience in a high call volume environment

  • Prior sales experience in the health solutions industry

Scheduled Weekly Hours

40

About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.