Role: Open Enrollment Representative – seasonal job Location: Louisville, KY Downtown – Waterside Building The Enrollment Representative processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services (CMS). The Enrollment Representative 1 performs basic administrative/ clerical/ operational/ customer support/ computational tasks. Typically works on routine and patterned assignments.
• Resolve issues, inquiries, and concerns from members while treating them with empathy• Understand the importance of each customer interaction• Make outbound calls to members to complete the application process• Make outbound calls to providers for patient acceptance validation• Use attention to detail to ensure accuracy• Reconcile membership files
PERKS about our work environment• Conveniently located on a TARC bus line route for FREE transportation with associate ID badge• Onsite cafeteria which offers healthy choices every day• Access to onsite fitness center with reduced associate membership rates
Required Qualifications• High School Diploma• Excellent customer relations skills• Excellent data entry and computer skills with experience using multiple computer applications simultaneously • Attention to detail• Ability to adapt to change quickly and be empathetic• Demonstrated ability to work in a team environment• Possess established credit according to Experian (see below for more details)
Additional Information • Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 1 to 180 days)• Department has a seven day a week work schedule all candidates must be flexible in their availability to work as needed• Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn’t affect your credit score. For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf
Scheduled Weekly Hours
Equal Opportunity Employer
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