Humana Senior User Experience Architect in Louisville, Kentucky

Role: Senior User Experience Architect Assignment: Digital Marketing Location: Louisville, KY (preferred) or Chicago, IL

Are you a skilled Information Architect, User Experience Architect and/or Interaction Designer? Are you passionate about bringing complex information to a wide array of user types in a simplified, easy-to-understand manner? Are you interested in collaborating with a team of UX designers, , Product Managers, Project Managers, Business Analysts, Content Strategists, and other business, creative, research, technical and strategic professionals across the organization to create a best-of-class user experience? Do you thrive in an environment that works on multiple high-visibility projects? If so, this may be the position for you! Humana is committed to investing in innovative digital experiences that improve our customers’ quality of life and interaction with the business. Connecting a wide array of users, including consumers, members, providers, employers and agents/brokers, with Humana and with one another, will drive user engagement and satisfaction and bring increasing value to the business. Are you the person to bring these experiences to life?

Assignment Capsule The Discover Humana Experience Team is responsible for creating exceptional user-centered digital experiences that achieve business goals and exceed user expectations across a wide range of digital experiences, including web and mobile. The team collaborates with leading design agencies, user-research firms and teams across the organization focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment. As a key member of the Discover Humana Team, the Sr. User Experience Architect will be responsible for developing exceptional user experiences that achieve business goals and exceed customer expectations across a wide range of web and mobile experiences. As the Senior User Experience Architect, you will:

  • Develop game-changing, industry-leading, enviable digital experiences to simplify the customer acquisition experience for multiple lines of business

  • Know the business, how to speak the business’ language, and translate consumer insights into UX strategies and execution that propel us to a bright future

  • Serve as primary point of contact for all Discover Humana UX efforts for Digital work streams and/or Products

  • Work with UX Leads from every channel to create an end-to-end UX strategy

  • Lead communication and collaboration between product interaction designers, visual designers, content strategists, and copywriters to ensure alignment of UX deliverables

  • Collaborate and build consensus with key stakeholders; always representing the user point of view, striking the balance between the ideal, and the realities of feasibility and delivery

  • Maintain deep understanding of the current experience, business objectives, audience(s), roadmap, features, design trends and best practices, research, metrics, VOC and other measures, competitive landscape, and full Humana digital ecosystem

  • Partner with the research team to create long-term research strategy to facilitate ongoing discovery and iterative delivery

  • Partner with content strategy team to continuously drive and improve content, navigation and site architecture via card-sorting, tree-testing and quantitative research

  • Lead efforts to continuously improve the digital customer acquisition experience, including usability testing, heuristic evaluation, competitive analysis, and MVT; share findings with UX, project, and business stakeholders

  • Lead creation of early design sketches and end state vision/design prototypes to help inform strategy

  • Have a clear point of view on an optimized customer acquisition experience while helping stakeholders define minimum viable product

  • Ensure that digital principles, standards, styles, design patterns, and renderings are followed and represented correctly

  • Maintain prioritized list of needed improvements and maintenance items, initiating and leading efforts to complete these items

  • Identify opportunities to stretch current or create new digital standards

  • Assist with team-building, onboarding, and mentoring UX team members assigned to the product

    Role Essentials

  • At least 7 years of experience as an Information Architect, User Experience Designer/Architect, User Interface Designer, or Interaction Designer

  • A portfolio that demonstrates the ability to strategically create compelling user experiences that factor in business goals, development capabilities, design standards and user needs

  • Strong understanding of interaction design principles and current global UI/design pattern standards

  • Strategically adept with a penchant for curiosity; determined

  • Ability to prioritize and stay focused on fewer, bigger, better, and faster

  • In-depth knowledge of performance metrics

  • Demonstrated ability to work with and influence stakeholders to determine business strategy in the digital arena, develop and execute big ideas while maintaining collaborative working relationships.

  • Experience designing with business, technical and design guideline constraints

  • Experience in working on multiple projects simultaneously

  • Ability to adapt existing processes and deliverables when necessary to meet project needs and improve efficiency and quality

  • Demonstrated ability to design complex transactional user interfaces and interactions for web, mobile and cross channel experiences

  • Experience creating conceptual models, site maps, interaction flows, design patterns, UI specifications, taxonomies and metadata frameworks

  • Demonstrated experience in defining research criteria, leading or participating in user research, and translating user research into design decisions

  • Ability to track and predict industry trends

  • Experience creating interactive prototypes (e.g., Axure, InVision, Adobe XD) Role Desirables

  • Bachelor's degree in Human-Computer Interaction or similar field; an advanced degree in human computer interaction, user interface design, human factors or design planning, is preferred

  • Significant relevant work experience may substitute for an advanced degree

  • At least 2 years of experience integrating mobile/responsive design into Information and/or Experience Architecture

  • Self-starter who can make significant progress with minimal guidance

  • Experience creating accessible designs

  • Ability to be flexible in a very fluid and dynamic environment

  • Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively

  • Blend of corporate and agency experience is a plus

  • Proficient with: Axure, InVision,Sketch/Sympli, Microsoft Office

  • Familiarity with online usability testing platforms such as Optimal Workshop and Usertesting.com

  • Excellent analytical and process-oriented skills

  • Excellent verbal, written and presentation skills

Title: Senior User Experience Architect

Location: KY-Louisville

Requisition ID: 190299

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.