Humana Sr Learning Design Professional in Louisville, Kentucky


The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.


Humana is seeking an experienced Instructional Design Learning Professional who will be responsible for the following:

  • Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs.

  • Conduct needs analyses and use findings to develop learning solutions targeted to meet specific audience needs.

  • Use a disciplined instructional design approach to create meaningful, memorable learning experiences.

  • Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence.

  • Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met.

  • Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts.

  • Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers.

  • Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data.

  • Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct “train-the-trainer” sessions to ensure effective delivery and engaging learning experiences.

  • Facilitate content developed during peak business periods (peak season runs from mid-September through December).

  • Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders.

Required Qualifications

  • Bachelor’s Degree in Business, Education, Communications or related fields

  • Four or more years of experience developing curriculum content, eLearning programs and virtual learning solutions

  • Three or more years facilitation experience with adult learners

  • Two or more years in a consumer facing role within a business

  • Strong proficiency in Adobe Captivate 8.0 (and above), Photoshop, Audition, or Camtasia

  • Strong proficiency in Adobe InDesign

  • Strong verbal and written communication skills

  • Strong organizational skills with ability to manage multiple priorities

  • Strong knowledge of eLearning standards and Adult Learning Theory

  • Strong attention to detail and analytical skills

  • Flexibility navigating change in a fast paced environment

Preferred Qualifications

  • Master’s Degree in Instructional Design, Adult Education or related field

  • Proficiency designing virtual Instructor-Led training using WebEx

  • Proficient project management skills

  • Five or more years in contact center learning and development for Fortune top 50 organization

  • Develop and manage courses in a LMS

Additional Information

Scheduled Weekly Hours


About Us

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