Humana Sr Learning Design Professional in Louisville, Kentucky

Description

The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

Humana is seeking an experienced Instructional Design Learning Professional who will be responsible for the following:

  • Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs.

  • Conduct needs analyses and use findings to develop learning solutions targeted to meet specific audience needs.

  • Use a disciplined instructional design approach to create meaningful, memorable learning experiences.

  • Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence.

  • Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met.

  • Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts.

  • Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers.

  • Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data.

  • Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct “train-the-trainer” sessions to ensure effective delivery and engaging learning experiences.

  • Facilitate content developed during peak business periods (peak season runs from mid-September through December).

  • Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders.

Required Qualifications

  • Bachelor’s Degree in Business, Education, Communications or related fields

  • Four or more years of experience developing curriculum content, eLearning programs and virtual learning solutions

  • Three or more years facilitation experience with adult learners

  • Two or more years in a consumer facing role within a business

  • Strong proficiency in Adobe Captivate 8.0 (and above), Photoshop, Audition, or Camtasia

  • Strong proficiency in Adobe InDesign

  • Strong verbal and written communication skills

  • Strong organizational skills with ability to manage multiple priorities

  • Strong knowledge of eLearning standards and Adult Learning Theory

  • Strong attention to detail and analytical skills

  • Flexibility navigating change in a fast paced environment

Preferred Qualifications

  • Master’s Degree in Instructional Design, Adult Education or related field

  • Proficiency designing virtual Instructor-Led training using WebEx

  • Proficient project management skills

  • Five or more years in contact center learning and development for Fortune top 50 organization

  • Develop and manage courses in a LMS

Additional Information

Scheduled Weekly Hours

40

About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.