Humana Operations Supervisor-St Pete, FL in Saint Petersburg, Florida

Role: Service Operations Production Lead

Assignment:Your Home Advantage

Location:St Pete, FL

We’re looking for associates who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others we work with. At Humana, Perfect Service® means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being. This includes meaningful direct consumer interaction and developing positive relationships with healthcare providers. Humana associates provide Perfect Service every day to our members, employers, providers, and colleagues. We’re looking for people who improve their own well-being by looking out for the best interests of others.

Assignment Capsule

Be a part of Service Operations – provide perfect service and guidance to members.

Humana is seeking a Service Operations Production Lead to assist the Frontline Supervisor with assigning tasks within a work group and help shape a work environment which inspires associates to perform at their highest level. You will be called upon to provide coaching and guidance to other associates in an effort to increase their overall work productivity..

  • Apply technical expertise in solving complex problems relating to the customer setup.
  • Monitor and recommend improvements to increase team productivity by providing expert advice and assistance to other associates, as needed.
  • Monitor and update associate and productivity metrics information for leadership.
  • Act as representative during conference meetings with other departments and markets.
  • Identify training needs for team members.

Key Competencies

  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

  • Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.

  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

  • Collaborates: Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first.

Role Essentials

  • High School Diploma
  • 1 year of supervisory experience
  • Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.
  • Previous experience with coordinating and leading projects and tasks Demonstrated capability with coaching and developing associates formally and informally

Role Desirables

  • Associate’s or Bachelor’s Degree

  • Healthcare Environment Reporting Relationships

  • You will report to a Supervisor. This area is under the leadership of the SVP & Chief Information and Service Officer.

Additional Information

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

Title: Operations Supervisor-St Pete, FL

Location: FL-Saint Petersburg

Requisition ID: 192392

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.