Role : Telesales Specialist-Full time
Assignment : Direct Marketing Services
Location : Tampa, FL (NetPark)
Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
As a licensed insurance agent in a high performing sales organization you will telephonically help educate consumers, offer next steps in helping them enroll, and build relationships.
Humana is seeking Telesales Specialist who will serve as a consumer advocate in order to assess healthcare needs and build a comprehensive solution. In addition to taking inbound calls, the Telesales Specialist will also take part in outbound efforts to help connect with members and/or prospects. Using sales techniques and relationship building skills, as well as product and process expertise, the Telesales Specialist will guide the consumer in making an informed decision.
Provide general information about Humana’s products, value, and rates to prospective customers over the telephone.
Meet and consistently exceed sales and activity goals established for individual representatives and teams.
Be willing to be part of a dynamic sales organization.
Support both inbound and outbound campaigns.
About our Work Environment
Onsite cafeteria and gym.
Convenient location; close to main thoroughfares and onsite bus transfer station.
Childcare facility on premises.
Be part of a company with a vision (Help the communities we serve realize a 20% increase in well-being by 2020).
Employee survey results consistently reflect exemplary employee satisfaction results (Best in Class).
Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for achieving results; encourages others to do the same.
Demonstrates strong verbal communication skills.
Ability to connect meaningfully with customers to build emotional engagement and customer advocacy. Simplify complexity and integrate internal efforts to deliver an optimal customer experience.
Effectively leverages resources to create exceptional outcomes, embraces change, and constructively resolves barriers and constraints.
Possesses High School Diploma or GED.
Ability to obtain or currently has a valid health insurance license (/please read carefully the below “Additional Information” section relative toDOI)/.
Familiarity with computer and Windows PC applications, including the ability to learn new computer systems.
You must be available and willing to work any shift between 7:00am – 11:00pm including weekends.
Overtime and weekend work will be required during our peak season from approximately September - December.
Hours may vary between 30-40 hours with the exception of peak season (September-December), which would require 40 hours plus overtime.
Valid state health insurance license.
Sales experience and/or customer service in a call center or retail environment.
Bilingual (English and Spanish) is a plus
Background in the health care industry (Insurance, health plans, managed care, clinical environments).
Associates or Bachelor’s Degree.
Section 1557 of the Affordable Care Act, Ch. 45 CFR 92.5 requires the use of qualified bilingual/multilingual staff to communicate with beneficiaries. Any employee who communicates with beneficiaries in a language other than their primary language is required to take a language proficiency assessment. The assessment given must be the Interagency Rating Scale (ILR) developed by the Federal Government to assess the ability to be able to speak, read and write in both languages without limitations or assistance.
You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer.
Please note that as part of the requirement for the Telesales Specialist; you must either currently possess or you must be able to obtain a Florida State Insurance license. Please be aware that in order to begin the process with your state’s insurance agency, you will be required to answer several background questions including, but not limited to the following*.
Felonies Involving Moral Turpitude
All other Felonies
Misdemeanors related to the Financial Service Business
Other criminal activity
*This list is not all inclusive but simply a snapshot of the type of questions you will be asked by your state department of insurance.
Please be aware that the short list above is only intended to provide guidance and may not include the complete list of background check questions asked by your Department of Insurance agency.
For any additional questions, please refer to your state’s DOI web site: http://www.fldfs.com/division/Agents/Licensure/General/PriorCrimHist.htm for a complete application and list of background questions.
Title: Telesales Specialist - Full Time
Requisition ID: 190129
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.