Humana Corporate Switchboard Operator (Administrative Assistant 2) in United States

Description

The Corporate Switchboard Operator (Administrative Assistant 2) follows established procedures and guidelines to provide timely and effective secretarial support to an office, business unit, department, or other organization. Answers telephones, screens calls, and routes them appropriately to ensure callers are attended to promptly, courteously, and accurately.

Responsibilities

The Administrative Assistant 2 will:

  • Manage incoming phone lines

  • Answer incoming calls, greet callers, provide information, answer routine questions, forward calls to the appropriate area for assistance

  • Update contact lists as appropriate

  • Maintain and update the corporate phonebook

  • Support HR by performing duties, such as typing, proofreading and filing

  • Other duties assigned

Required Qualifications

  • High School Diploma or equivalent

  • Switchboard experience

  • Proficient in Microsoft Office applications including Word & Excel

  • Excellent communication & customer service skills

  • Strong attention to detail

  • Capacity to maintain confidentiality

  • Strong organizational skills

  • Ability to balance multiple initiatives and prioritize workload

Preferred Qualifications

  • Associates or Bachelor's Degree

  • Previous inbound call center experience

  • Ability to type 30 WPM

Scheduled Weekly Hours

40

About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.