Humana Humana Pharmacy Dispensing/Shipping Frontline Leader in United States

Role: Dispensing/Shipping Frontline Leader
Assignment: Humana Pharmacy Location: Phoenix, AZ (Buckeye Rd)

Are you a fit?
Are you looking for a challenging career? Do have supervisory experience? Are you interested in working in a role where you will constantly learn new things?

Assignment Capsule Be a part of the Pharmacy world – providing perfect service to members in a growing Pharmacy environment. Humana Mail Order Pharmacy is seeking a Frontline Leader. Your ability to lead, inspire and engage associates is critical to exceed consumer expectations and deliver on Humana's brand promise. The Frontline Leader is the first level of support and inspiration for associates delivering pharmacy services directly to consumers. The Frontline Leader maintains high standards for quality and an exceptional consumer experience, actively coaching the team on bringing quick resolution to a variety of consumer needs, while creating a positive work environment. * Ensure appropriate staffing levels are achieved to ensure resources are managed effectively.

  • Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities.

  • Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance.

  • Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success.

  • Ability to multi-task in several environments if needed.(Dispensing, OTC, Shipping, Inventory)

  • Maintain proactive communication with other departments to ensure efficient, accurate and timely responses to internal/external customer needs.

  • Monitors quality and production and holds associates accountable for meeting and exceeding expectations.

  • Drive engagement and associate development.

Key Competencies

  • Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana’s strategy and meet business requirements.
  • Champions the Customer: You keep closely attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
  • Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
  • Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

Role Essentials

  • High School Diploma or Equivalent

  • PTCB Certified and Arizona Pharmacy License

  • 2 years or more of experience in a team leadership or supervisory position

  • Ability to lift a minimum of 25 lbs.

  • May require the ability to stand for at least half of shift

  • Excellent time management skills

  • Excellent communication skills both written and verbal

  • Proficiency in Microsoft Office Word, Excel and Outlook

  • Able to give direction and make sound business decisions

  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

Role Desirables

  • Associates or Bachelors Degree.
  • Previous supervisory experience in a mail order setting.

Reporting Relationships

You will have a team of 15-20 direct reports and you will report to a department manager.

Additional Information

Schedule: To be determined upon hire but would fall within the following timeframe: 5:30am-4:00pm Monday - Friday (4 x 10 hour days). Weekends and Holidays as needed. Schedule subject to change based on business needs.

The following policy applies ONLY to associates working in the state of Arizona: Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Title: Humana Pharmacy Dispensing/Shipping Frontline Leader

Location: US

Other Locations: US-AZ-Phoenix

Requisition ID: 191747

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.