The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Master's degree in a behavioral-health field, such as social work, psychology, or related health discipline from an accredited university
Licensure in field of study within the state individual will be required to practice, i.e. Licensed Social Worker, Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT)
3-5 years of experience working as a licensed Social Worker, LPC, LMFT
1 year of managed care experience
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
Experience working with the geriatric population
Knowledge of community health and social service agencies and additional community resources
Scheduled Weekly Hours
Equal Opportunity Employer
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